Privacy policy

Thank you for choosing Jopark plush toys.
This Privacy Policy explains how we collect, use, protect, and manage your personal information in connection with our products, services, and return & refund processes. This policy complies with applicable privacy laws in the United States (including the California Consumer Privacy Act, where applicable).

1. Information We Collect

We collect personal information only when necessary to process orders, provide customer support, and handle returns or refunds. We do not collect personal data for unrelated purposes.

The information we may collect includes:

Order & Shipping Information

  • Full name
  • Shipping address
  • Email address
  • Phone number

Payment Information

  • All payments are processed exclusively through PayPal
  • We do not collect, store, or access any PayPal account details, credit card numbers, or banking information

Customer Support & Return Communication

  • Information you provide when contacting us (e.g., emails, order numbers, return-related photos)
  • This includes information submitted for return or refund requests under our Return & Exchange Policy

Website Usage Data

  • Non-identifiable technical data such as IP address, browser type, and device information
  • Collected via cookies solely to improve website performance and user experience

2. How We Use Your Information

Your personal information is used only for the following purposes:

  • Processing and fulfilling orders
  • Coordinating shipping and delivery
  • Handling return, exchange, and refund requests in accordance with our Return & Exchange Policy
  • Responding to customer service inquiries or disputes
  • Sending order confirmations, shipping updates, or return-related communications
  • Sending marketing emails only if you voluntarily opt in (you may unsubscribe at any time)

We do not use personal information for unrelated marketing or profiling purposes.

3. Return & Refund Data Handling

When you request a return or refund:

  • We collect only the information necessary to verify your order and assess eligibility
  • Product photos are requested only when required (e.g., defective, damaged, or incorrect items)
  • Return-related data is used solely to process your request and is not used for advertising or resale purposes

4. Information Sharing & Disclosure

We take your privacy seriously:

  • We never sell, rent, or trade your personal information to third parties
  • We do not use customer images, reviews, or personal information for advertising without explicit consent
  • We may share limited information with trusted third parties only when necessary, such as:
  • Shipping carriers (for order delivery)
  • Service providers supporting website operations

These parties are contractually required to use your information only for the intended service and not for any other purpose.

We may disclose information if required by applicable laws or legal authorities.

5. Data Security

We implement reasonable and industry-standard security measures to protect your information, including:

  • Secure website infrastructure
  • Restricted internal access to customer data
  • Redirecting all payment transactions to PayPal’s secure platform

Please note that no online system can guarantee 100% security, but we continuously work to protect your data.

6. Your Privacy Rights

Under applicable U.S. privacy laws, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or transactional requirements
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at:

📧 service@jopark.cn

We will respond within 15 business days.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Process returns and refunds
  • Comply with legal and accounting obligations

After this period, your data will be securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Address : No. 3, Lincheng 16th Street, Chashan Town, Dongguan City, Guangdong, China

Phone:15551299990

📧 service@jopark.cn
Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM (CT)

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